Neospin

Privacy Policy

Last updated: February 13, 2026

This Privacy Policy explains how NeoSpin Australia Casino (“NeoSpin”, “we”, “us”, “our”) collects, uses, discloses, and protects your personal data when you use the website neospin-australia.casino (the “Website”) and related services (the “Services”).

NeoSpin acts as a data controller in respect of personal data processed in connection with the provision of online gambling services. We are legally required to process certain data in order to:

  • Provide and administer remote gambling services
  • Comply with anti-money laundering and counter-terrorist financing (AML/CFT) obligations
  • Comply with applicable gambling, consumer protection, privacy, and data protection laws, including the General Data Protection Regulation (GDPR) where applicable

By registering an account, using our Services, or otherwise providing personal data on the Website, you:

  • Confirm that you are at least 18 years of age (or the minimum legal age for gambling in your jurisdiction, if higher)
  • Acknowledge this Privacy Policy and, where required, consent to the processing of your personal data as described here

If you have any questions about this Privacy Policy or our data practices, you may contact us at: [email protected]

Information We Collect

We collect and process different categories of personal data to operate our Services and comply with legal obligations.

Identification and Contact Details

  • Full name
  • Date of birth and proof of age
  • Residential address and proof of address
  • Email address
  • Phone number
  • Username and password
  • Copies of identity documents (e.g., passport, ID card, driver’s licence)

Account and Transaction Information

  • Account registration details
  • Account balances and gaming history
  • Deposits, withdrawals, and betting history
  • Winnings, losses, and bonus usage
  • Payment method details
  • Records of responsible gambling tools and limits

Verification and Compliance Data (KYC / AML / CFT)

  • Identity verification documents
  • Source-of-funds and source-of-wealth information
  • Sanctions and PEP screening results
  • Records relating to fraud prevention checks

Correspondence and Customer Support Data

  • Records of communications via email, live chat, or phone
  • Internal notes of interactions with support
  • Complaints and feedback

Technical and Usage Data

  • IP address and approximate location
  • Device info (OS, browser type)
  • Log-in/log-out times and usage patterns

How We Use Your Information

To Provide and Manage Our Gambling Services

Legal bases: Performance of a contract; Compliance with legal obligations.

Customer Support and Service Improvement

Legal bases: Performance of a contract; Legitimate interests.

AML/CFT Compliance and Responsible Gambling

Legal bases: Compliance with legal obligations; Legitimate interests.

Fraud Prevention and Security

Legal bases: Legitimate interests; Compliance with legal obligations.

Marketing Communication

We may use your personal data to send promotional emails or SMS. You can opt out at any time by:

  • Using the “unsubscribe” link in emails
  • Adjusting your account settings
  • Contacting [email protected]

Data Retention

For AML/CFT and gambling regulatory compliance, we typically keep key data for a minimum of 5 years after your account is closed.

Your Rights

Subject to applicable law, you have the following rights:

  • Right of access and rectification
  • Right to erasure (“right to be forgotten”)
  • Right to data portability and to object to processing

If you have any questions, please contact: [email protected]