Neospin

Responsible Gambling

General Introduction

neospin-australia.casino is committed to providing a safe, fair, and enjoyable online gaming environment for all players in Australia. Gambling should always be viewed as a form of entertainment only, not as a way to make money.

  • Gambling is not a reliable source of income.
  • Gambling is not a solution for financial problems or a way to recover debts.

While many players enjoy gambling responsibly, we recognise that a small percentage may lose control over their play. Loss of control can lead to financial, social, and emotional harm. Our Responsible Gaming framework is designed to help you stay in control, to identify potential risks early, and to ensure that tools and support are available if you need them.

If you ever feel that gambling is having a negative impact on your life, relationships, or finances, we strongly encourage you to slow down, use our tools, and seek professional help.

For any questions about responsible gaming or to request assistance, you can contact us at [email protected].

Playing Responsibly

To support healthy gambling behaviour, we encourage all players to:

  • Set a budget and stick to it.
  • Never chase losses – lost money cannot be “won back” by further gambling.
  • Avoid gambling when stressed, tired, under the influence of alcohol or drugs, or feeling depressed.
  • Treat any money you deposit as the cost of entertainment, not an investment.
  • Monitor the time and money you spend on gambling.
  • Take regular breaks from gambling activities.

If you are unsure about your gambling behaviour, consider asking yourself:

  • Do I gamble with money I cannot afford to lose?
  • Do I feel anxious or frustrated when I cannot gamble?
  • Do I gamble to escape problems or negative emotions?
  • Have others expressed concern about my gambling?

If you answered “yes” to any of these, it may be time to review your habits and use our Personal Limits or exclusion tools.

Personal Limits Feature

neospin-australia.casino offers a comprehensive Personal Limits feature within your account settings. These tools allow you to control how much time and money you spend on our site.

In the “Personal Limits” section of your player account, you can set:

  • Deposit Limits
  • Loss Limits
  • Wager Limits
  • Cooling-Off Limits
  • Self-Exclusion Limits

These limits are designed to help you plan your gambling in advance and avoid spontaneous, high-risk decisions.

How Limit Changes Work

To protect you from impulsive decisions:

  • Decreasing a limit (making it stricter) will take effect immediately.
  • Increasing a limit (making it less strict) will only take effect after a cooling period, typically at the end of the existing limit period.

This delay is a safeguard designed to prevent quick changes made in emotional or stressful moments.

You can access and manage your limits at any time in your account under “Personal Limits” or by contacting [email protected] for guidance.

Types of Limits

Deposit Limit

A Deposit Limit allows you to define how much money you can deposit into your neospin-australia.casino account over a chosen period.

You can set:

  • Daily Deposit Limit – Maximum total deposits allowed in a 24-hour period.
  • Weekly Deposit Limit – Maximum total deposits allowed within a 7-day period.
  • Monthly Deposit Limit – Maximum total deposits allowed within a calendar month.

Once your chosen deposit limit is reached for the relevant period, you will not be able to deposit additional funds until that period resets.

Loss Limit

A Loss Limit controls the maximum net amount you can lose over a specified period. Loss Limits are calculated based on your net loss for the given period, using your initial deposited amount and not including any winnings.

When your loss limit is reached, you will be prevented from further wagering, although you may still be able to withdraw any remaining positive balance.

Wager Limit

A Wager Limit restricts the total amount you can stake over a chosen period, regardless of wins or losses. All bets placed over the chosen period contribute to your total wagering amount.

Cooling-Off Limit (Short-Term Breaks)

A Cooling-Off Limit allows you to take a temporary break from gambling for a short, defined period (e.g., 1 day to 6 months). During this time, you cannot deposit funds or place bets, but you may log in to withdraw remaining funds.

Self-Exclusion Limit (Formal Self-Exclusion)

A Self-Exclusion Limit is a long-term measure for players who believe their gambling is problematic. During self-exclusion, your account will be disabled for gambling activities, and we will take reasonable steps to exclude you from marketing communications.

Self-Exclusion by Request

You may request manual self-exclusion by contacting our support team at [email protected]. Please include your registered details and the desired exclusion period.

Any remaining real-money balance will ordinarily be made available for withdrawal, subject to verification and regulatory obligations.

External Help & Support

We recommend contacting independent specialist organisations for confidential advice:

  • Gambling Help Online (Australia): https://www.gamblinghelponline.org.au
  • National Gambling Helpline: Offers telephone counselling and referral services.
  • Gamblers Anonymous: https://www.gamblersanonymous.org
  • GamCare: https://www.gamcare.org.uk
  • Gambling Therapy: https://www.gamblingtherapy.org

Protection of Minors

neospin-australia.casino strictly prohibits the use of its services by any person under 18 years of age. We implement identity verification procedures (KYC) to prevent underage gambling.

If we share a computer with minors, we recommend using parental control software such as Net Nanny (https://www.netnanny.com) or CyberPatrol to limit access to gambling websites.

Contact and Further Information

If you have any questions about this Responsible Gaming Policy, need help configuring your limits, or wish to request support, please contact us at:

Email: [email protected]